FAQ
1. I WANT TO BUY A WATCH! HOW DO I ORDER IT?
Ordering from Azmok.com is as easy as can be. Simply select the desired item, and place it in your shopping cart by clicking "Add to Cart." When you are finished shopping, click on the Shopping Cart icon or on "Checkout" and follow the instructions. Shipping is free sitewide with Azmok.com .
You can also call our order hotline +44 28 9124 2400 to speak to one of our reps and place an order over the phone.
2. WHAT IS AZMOK’S SHIPPING POLICY?
Azmok.com offers free shipping on all merchandise, site wide. We also offer express, expedited and overnight shipping at an additional cost. For further information on shipping services and policies, please see our detailed shipping policy page.
3. HOW FAST WILL I RECEIVE MY ORDER?
Azmok.com generally ships out most orders within 1 business days via USPS shipping. To receive your watch sooner, we also offer overnight and two-day shipping for our in-stock items.
Certain things can delay your order. If you have a different shipping and billing address, you may be subject to additional verification.
4. DOES THE WATCH COME WITH A WARRANTY?
Yes, all our watches are fully covered by a Azmok.com warranty.
Azmok.com warrants all watches to be brand new, unworn, 100% genuine and free of defects. All of our watches are originals from the manufacturers and come in their original packaging, along with their manuals, as well as a Azmok.com warranty card.
Since the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer, warranty coverage is provided by Azmok.com. The limited warranty coverage is in effect from the day the order is placed. Our warranty covers the watch movement. The warranty does not cover the watch case, bracelet, straps, crown/stem, crystal/glass, or finishes and polishing. Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than Azmok.com will void this warranty. For warranty services contact Azmok.com Customer Support, at 442891242400 or via email at [email protected] .
Shipping and shipping insurance costs for warranty returns to our facility must be covered by the customer. All watches should be sent by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All warranty returns must be sent back via UPS only.
All warranty returns must have a Return Merchandise Authorization Number (RMA). Please contact us prior to returning your order for the RMA#. This number must be boldly displayed on the outside of the box. A watch returned without an RMA# will be refused. In order to process your repair, you must include our repair form.
5. DOES THE WATCH COME IN ITS ORIGINAL PACKAGING?
Yes, all of our watches come in the original manufacturer's packaging.
6. DOES THE WATCH COME WITH PAPERWORK?
Yes, all of our watches come with the original manufacturer's paperwork including a manual.
Yes, Azmok.com is a completely safe and secure shopping website. We use 256-bit encryption and the latest security technologies. We are also periodically verified as a secure online shopping website through various independent compliance agencies.
8. WHAT OTHER SHIPPING OPTIONS DO I HAVE?
Expedited delivery is available at an additional cost for selected items. To find out more, please contact a sales representative via +44-28-9124-2400 . Our service team will be glad to assist you.
All orders will be shipped only after we complete our verification process. Our verification process is for your protection and ensures that someone else is not using your credit card. Our Customer Service department may contact you if additional information is required.
Your credit card will ONLY be charged when your order is being shipped. A tracking number will be made available once shipped. Please log-in to your account to obtain your tracking information. We authorize payment during the sale process to ensure the funds are available, and you will only be charged on the day of shipping.
9. CAN MY PURCHASE BE SHIPPED TO AN ADDRESS BESIDES MY BILLING ADDRESS?
If you would like to ship your credit card purchase to an address other than your billing address, that address must be listed as an "alternate shipping address" with your credit card provider. (Simply call the phone number on the back of your card and request to add an alternate shipping address). This measure is for your protection and ensures that you have authorized Azmok.com to ship the item to an address other than your primary address.
All shipped orders are fully insured against damage, loss, and theft by Azmok.com .
11. DO I HAVE TO SIGN FOR MY PURCHASE WHEN UPS DELIVERS IT?
Yes. For your protection, a signature is required before UPS can release the package. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.
12. HOW DO I RETURN THE WATCH I PURCHASED FROM AZMOK.COM?
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your timely return (within 30 days) of unworn or defective merchandise for a full refund of the original purchase price, minus the free shipping and handling costs.
Returned merchandise must include the manufacturer packaging, manuals and warranty cards (if available) along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless defective. Items returned after 30 days from the original receipt of the product cannot be accepted.
On the front of your shipping box please note the Return Merchandise Authorization Number (RMA). If you are requesting a repair, please enclose a note with the problem.
Please note: all items shipped to any address outside the United States are considered a final sale and cannot be returned.
13. HOW DO I REQUEST A RETURN MERCHANDISE NUMBER (RMA)?
Please contact one of our service representatives via email at [email protected] or call us at 866-735-9116. Our service team will be glad to assist you.
14. WHAT DOES "SPECIAL ORDER" MEAN WHEN INDICATED ON A PRODUCT PAGE?
Special orders are indicated for products which can ship within 5-10 days depending on the location and availability of our suppliers for the specified unit.
